Shipping & Delivery

DO YOU OFFER FREE SHIPPING?

Standard shipping on all orders shipping within the U.S. is $5 and for international shipping, it starts at $11.99.

But we do offer free shipping on all U.S. and international orders of $50 and above! 

Just a reminder, standard shipping for U.S. orders is 14-21 business days for Premium Collections and 5-7 business days for other collections. For international shipping, it can take between 12-28 days. This does not include the 24-72 hours it takes for our warehouse to process and pack your order.

 

DO YOU SHIP WORLDWIDE?

Yes, as of right now, we ship to these 59 countries:

  1. Australia
  2. Belgium
  3. Brunei
  4. Bulgaria
  5. Canada
  6. Chile
  7. China
  8. Croatia
  9. Czech Republic
  10. Denmark
  11. Estonia
  12. Finland
  13. France
  14. Georgia
  15. Germany
  16. Greece
  17. Greenland
  18. Hong Kong
  19. Hungary
  20. Iceland
  21. Indonesia
  22. Ireland
  23. Israel
  24. Italy
  25. Japan
  26. Jersey
  27. Kuwait
  28. Latvia
  29. Lithuania
  30. Luxembourg
  31. Malaysia
  32. Mexico
  33. Moldova, Republic of
  34. Netherlands
  35. New Zealand
  36. Norway
  37. Philippines
  38. Poland
  39. Portugal
  40. Qatar
  41. Romania
  42. Russia
  43. Saudi Arabia
  44. Serbia
  45. Singapore
  46. Slovakia
  47. Slovenia
  48. South Korea
  49. Spain
  50. Sri Lanka
  51. Sweden
  52. Switzerland
  53. Thailand
  54. Turkey
  55. Ukraine
  56. United Arab Emirates
  57. United Kingdom
  58. United States 
  59. Vietnam

 

* If you don't see your country here, that means we usually do not ship to your location due to certain reasons including customs clearance, geographical reasons, payment safety, etc. but we still do ship to any countries. We just have different shipping options for you :)


** For Africa, Central America, South America, and some isolated islands; depending on your exact location, it will typically cost between $40-$80.

If you are still interested to purchase our products, please feel free to reach out to us at support@lustrousology.com for shipping options that might work for you.


WHEN WILL MY ORDER SHIP OUT?

For our jewelry pieces, usually, we begin processing them within 24 hours. This can take up between 3-5 business days for your order to be shipped out. Once dispatched, an email will be sent containing the tracking number for the parcel.

For our T-shirts, we take about 2-7 business days to process them. 97.66% of our T-shirts are shipped within 5 business days. More than half of our T-shirts are shipped within 3 business days or less.



WHAT ARE THE STANDARD DELIVERY TIMES?

FOR JEWELRY PIECES - Overall shipping times vary depending on the location.

For the USA, it normally ranges from 4-6 business days for us to deliver the Starter Packs and Mysterious Subscription Box from Florida, USA. For Premium Collection, it will take 12 days to 28 days.

For other countries on the list, it can be from 12 days to 28 days to deliver Starter Packs, Mysterious Subscription Box and Premium Collection.

During holiday seasons, this can go up to 31 days for international shipping -- depending on the shipping companies and your local post service.

For countries like Brazil and Mexico, it can take up to 50 days (for Mexico) and 60 days (for Brazil) due to customs clearance in your countries. But we also offer express shipping if you prefer that.

We use Insured Standard Shipping Method with tracking information for our customer's reference.

FOR T-SHIRTS - We use Economy Shipping. For USA orders, it will take 5-8 days for the shirts to arrive. For international orders, please allow 5-10 business days.

 

DO YOU OFFER EXPRESS SHIPPING?

Yes, we do. It varies depending on your location. Please email us at support@lustrousology.com if you need your items to be delivered via express shipping. 



HOW CAN I TRACK MY ORDER?

As soon as your order has left the warehouse, we will send you a dispatch notification with tracking information from the carrier with a link to their website.

You can also use our tracking page to check your status online.